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• Staff can be unsure about how to include digital skills into current activities
• Changes in staffing may make providing consistent support harder to provide
• Staff and volunteers may need support to develop their own digital skills and confidence
• Staff and volunteers may need training to become Digital Champions
• Maintaining interest as learners’ attention levels may vary between sessions
• Learning basic skills can be challenging
• Providing accessible materials
• Finding ways to make digital skills support more creative

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Co-design service with clients
– include clients when you are designing your digital services
– ask for your clients’ ideas for topics of interest for session plans
– ask for their feedback on learning resources

Develop materials in Easy Read
– use standard Easy Read formats, or other easy to read formats for materials
– use plain English and limit tech jargon

Individual sessions
– cater for people progressing at different paces with flexible, tailored support 
– provide demonstrations of digital tools and let clients try at their own pace
– take a creative, fun approach by integrating digital into current activities

Seek funding for innovation
– Look for funding sources which support innovative practice 
– Look for funding sources for digital inclusion projects

Screen ability level
– Screen levels of ability
– Use a screening tool, like SCVO’s Foundation Skills checklist

Private social media channel
– Set up a closed or private social media channel 
– Train all staff to facilitate and closely monitor the channel

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Resources

• Use You Tube videos to demonstrate digital technology
• You Tube videos of how to use assistive technology
• SCVO Foundation skills checklist
• Chatterbox app – instant messaging — simple, fast, secure, and synced across all your devices
• Health Swap app to encourage positive lifestyle choices for people with Down’s syndrome, while improving their digital skills
• ENABLE Me app by ENABLE
• Be Safe, Have Fun sexual health education app for young people with autism and or learning difficulties aged 14 and over
• Videos & resources from Common Knowledge (CKUK)
• Links to some of the apps used by CKUK clients and what they created with them
• Speech to text functionality and voice recognition software
• How to choose a computer for your accessibility needs – guidelines from Ability Net
• Brain in hand – on demand support system to reduce anxiety and improve independence, lowering demand on carers and support services
• Safe Surfing – downloadable modules on staying safe online by Mencap
• Keeping Safe Online – easy read guide by Care Management Group
• Digital Unite Technology Guides – hundreds of “how to” guides on various digital topics
• Doing digital inclusion with people with learning disabilities – handbook by Good Things Foundation
• Digital Champions Network – Digital Unite’s unique training and support community for aspiring and experienced Digital Champions
• Learn My Way – free digital courses for learners and tutors

Research, Reports and Publications

• Working with people with learning disabilities by Camphill Blair Drummond – presentation from our event about making digital accessible for everyone
• Digital employability skills for people with learning disabilities by ENABLE – presentation from our event about making digital accessible for everyone
• Supporting people who have learning difficulties with digital employability skills – Spotlight insight by our One Digital partners Clarion Futures into their work supporting ENABLE Works Scotland
• Blog post by Camphill Blair Drummond about their digital participation project

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Many thanks to our partners ENABLE, CKUK (Glasgow) and Camphill Blair Drummond who contributed to developing the learning on this topic