Embedding & Sustaining Digital Champion support for digital skills

How can you best embed and sustain Digital Champion projects to support digital inclusion? This was the theme of our Community of Practice event organised by the One Digital partnership in Birmingham in November 2019.  

We shared our experience from two years of the One Digital partnership by looking at the barriers, challenges and best practices we have developed to create sustainable digital inclusion projects. We invited four of our most successful projects to present in-depth case studies on how they have embedded digital skills support and achieved a sustainable future for their legacy of digital inclusion. We brought together a great mix of delegates from voluntary, public & private sectors and academia to discuss how we all need to work together to tackle digital skills.

We were also delighted to announce the publication of independent research by Sara Dunn Associates which includes detailed evaluation of the four diverse case study projects from our event. This research report highlights which factors contribute to successful Digital Champion projects, and in particular what contributes to the sustainable embedding of essential digital skills support into an organisation’s service delivery. This Case Study research is part of the independent evaluation of the One Digital collaboration between Age UK, Citizens Online, Clarion Futures, Digital Unite and the Scottish Council of Voluntary Organisations.

Case Study research report Embedding digital inclusion through Digital Champion approaches by Sara Dunn Associates

Event resources

Event Agenda

Discussion points and learning from the Case Study Research – the embedded model presentation by Kate Gallant, One Digital

How standardised training and support is crucial for embedding a successful Digital Champion project presentation by Kathy Valdes, Digital Unite

Three pillar model of sustainability for digital inclusion projects presentation by Kate Gallant, One Digital

Delegate aims, understanding and learning – Mentimeter results


Best practice in embedding digital inclusion projects

Sustaining digital inclusion projects

Case Studies

Citizens Online & Brighton & Hove Library Service case study presentation by David Scurr & Jake Smith

Age UK and Age UK South Lakeland case study presentation by Sarah Parkes & Hannah Kitching

Poplar Harca case study presentation by Ana Mae Contreras-Ramirez
– for background on Poplar Harca, you can read their 2018-2019 Annual Report We Do Things Differently

SCVO & Airdrie Citizens Advice Bureau case study presentation by Aaron Slater & Susie Paterson

Airdrie Citizens Advice Bureau’s wonderful animation about their digital transformation

Knowledge Hub

We have accumulated the key points from this event and developed new guides on our Knowledge Hub.

👉 Embedding essential digital skills support into an organisation

👉 Sustaining digital skills support

Many thanks to our four partner projects who contributed case study presentations at this event and especially for the time they and their stakeholders (staff, volunteers and beneficiaries) gave to researchers from Sara Dunn Associates for interviews and evaluations